SPECIAL RATES • Special internet rates are valid for booking made though our websites NOT direct to the hotel • Special internet rates are including 21% tax and service charges and are quoted in US Dollars • Room rates are per room per night • Special package rates / super deal package are per room per package • Sightseeing tours / spa and others are quoted per person
CANCELLATION POLICY Normal Season • One night room charge for any cancellation within 14 days prior to the arrival date. • Early check out will be charged one night room value
July, August, September • One night room charge for any cancellation within 21 days prior to the arrival date. • Two nights room charge for any cancellation within 7 days prior to the arrival date. • Early check out will be charged two nights room value
20 December - 10 January and Chinese New Year • One night room charge for any cancellation within 45 days prior to the arrival date. • Two nights room charge for any cancellation within 30 days prior to the arrival date. • Full nights room reserved will be charge for any cancellation within 14 days prior to the arrival date • No refund for early check out
RESERVATION AND CONFIRMATION PROCEDURES • All confirmed reservation need to be paid by a valid credit card (Visa/Master/Amex) • Hotel voucher will be issued once the credit card charged
PAYMENT PROCEDURES • Payment by visa, master and Amex are accepted • The US Dollar currency will be converted into local Indonesia Rupiah using buying USD exchange rate. • Payment by bank transfer is acceptable for 45 days booking before arrival date. • All bank transfer fee shall be paid by the sender.
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